Refund Policy

Jayaprada Foundation sincerely thanks you for your contribution. Your support helps us carry out impactful work in education, healthcare, and community development. As a charitable not-for-profit organization, all donations made through our website are treated as voluntary contributions and are used to support our ongoing social initiatives. Since these funds are allocated towards program activities, donations are generally considered final once the transaction is successfully completed. However, we understand that certain genuine situations may arise where a refund request needs to be reviewed.

About Donations

Jayaprada Foundation is a registered charitable not‑for‑profit organisation. All donations made through our website are voluntary contributions offered in good faith. These funds are fully utilised for our welfare programmes and are not held as refundable deposits. Given the nature of charitable giving, we generally do not provide refunds once a donation is completed. Nevertheless, we remain committed to reviewing exceptional cases where a clear and verifiable mistake occurred during the payment process.

Refund Eligibility

Refunds are not a standard feature of our donation process. However, we may consider a refund in the following specific, verifiable circumstances where a genuine error has taken place:

• Duplicate payment – You unintentionally made the same donation more than once.
• Incorrect amount – You entered a donation amount that was significantly different from what you intended.
• Unauthorised transaction – The donation was processed without your consent, and you promptly report it.

Each request is examined carefully to confirm authenticity and ensure complete transparency before any decision is made.

Request Timeline and Process

To help us verify transaction details while they are still readily accessible, refund requests must be raised within 7 days from the date of the original donation. We require the following information to process your request efficiently:

• Transaction reference ID
• Date of donation
• Registered contact information (name and email/phone used at the time of donation)
• A brief explanation of the issue

Providing these details allows us to investigate without delay and respond to you as quickly as possible.

Refund Processing

If your refund request is approved after verification, we will process the refund within 7–10 business days. The refund will be credited back using the same payment method you originally used for the donation. All refunds are handled through secure channels, and you will be notified once the process is complete.